Media Tech Smart Control Ltd. is committed to maintaining the privacy of its users (“User”, “you”). This Privacy Policy describes how we collect, use, process and protect information when you use the Domex.Life App, website, controllers, smart devices and cloud platform (PCC – Professional Cloud Configuration) (collectively: the “Services”).
This policy complies with the Israeli Privacy Protection Law, 1981; the EU GDPR Regulation (EU) 2016/679; the Australia Privacy Act 1988 (APPs); and US State Privacy Laws including CCPA/CPRA. By using the Services, you consent to this Privacy Policy.
1. The Services
The Company provides a smart automation system allowing monitoring and control of lighting, shutters, HVAC, boiler heater, scenes and integrations with third-party platforms such as voice assistants and building automation systems. The Services include the mobile application, cloud configuration platform (PCC), controllers and smart switches, and remote support and diagnostics. The system is a convenience automation system and not a life-safety or emergency monitoring service.
2. Types of Users
Personal data may relate to End Users (homeowners), Installers / Integrators, Distributors / Dealers, and Website visitors.
3. Information We Collect
3.1 Information provided by you — when registering or contacting us: full name, email address, phone number, address / project location, company details, login credentials, and support communications.
3.2 Smart home system data (IoT data) — when operating DOMEX devices and controllers: device identifiers (MAC address, serial number, CloudID), room names and configuration labels, automation scenes and schedules, lighting/shading/climate status, temperature and environmental readings, system usage patterns, and diagnostics, errors and performance logs. DOMEX does not record or store audio, video or camera recordings unless provided through external third-party integrations.
3.3 Automatically collected technical data — IP address, device type, operating system, network and connectivity data, app usage statistics, and cookies and analytics.
4. Purpose of Processing
We process information to operate and maintain smart home functionality, provide remote configuration (PCC), provide installer technical support, authenticate users and prevent unauthorized access, improve performance and reliability, deliver firmware updates, detect fraud or security incidents, and comply with legal obligations. Marketing communication is sent only where permitted by law or with consent.
5. Installer & Remote Access
Authorized installers assigned to a project may access system configuration data solely for installation, maintenance and support purposes. DOMEX personnel may access limited diagnostic data when necessary to resolve technical issues. We do not monitor user activity inside the home beyond what is required for system operation and troubleshooting.
6. Disclosure of Information
We do not sell personal information. Information may be shared with authorized installers and distributors assigned to your project, secure cloud infrastructure providers, integration partners required for system operation, and authorities when legally required.
7. International Data Transfers
Data may be processed outside your country including Israel and the European Economic Area. Where required, transfers rely on Standard Contractual Clauses (SCC) or equivalent safeguards.
8. Data Retention
We retain data only as necessary: accounts while active; smart home configuration while the system is active; logs up to 24 months; and legal records as required by law. Users may request deletion subject to operational requirements.
9. Security
We implement industry-standard protections: encrypted communication, authenticated device pairing, access control permissions, firmware security updates, and monitoring and breach response procedures. No system can be guaranteed completely secure.
10. User Rights
Israel — right to access, correct and request deletion.
European Economic Area (GDPR) — rights include access, rectification, erasure, restriction, portability, objection and complaint to a supervisory authority.
Australia — you may request access and correction and submit complaints to the OAIC.
United States — you may request access, deletion, correction and non-discrimination. DOMEX does not sell personal data.
Requests: office@domex.life
11. Cookies
We use cookies to operate the website and improve the experience. You may disable cookies in your browser settings or manage your choices via our Cookie Policy.
12. Children
The Services are not intended for children under 16.
13. Third-Party Integrations
Third-party platforms connected to DOMEX operate under their own privacy policies.
14. Changes
We may update this Privacy Policy periodically.
15. Contact
Media Tech Smart Control Ltd. · Flamingo 4, Be’er Yaakov, Israel · office@domex.life
16. Governing Law
This Privacy Policy shall be governed by the laws of the State of Israel. Jurisdiction: Tel Aviv courts.